Spirou

"Wide awake in a world that sleeps"

Spirou_modell

Stockholm, Sweden

Spirou's pages:

blog

subscribe to the comments for this post

Cubase 4 update gone wrong

Posted by Spirou 10 months ago | |

So, I finally walked down to Jam (my local music store and dealer) to get my hands on the update from Cubase SX3 to Cubase 4. Now when the 4.1 update is out I felt that it was time to invest in it.

I tear the plastic off and waited for the installation to finish so I could wait some more for the 115MB (mistyped to 114.something kilobytes on Steinbergs website) to wait even longer for the 4.1 update to finish and then rebooted my computer.

I started the Syncrosoft LCC (License Control Center)  to get my newly purchased license onto my dongle but met a message saying that my newly purchased license, wrapped with plastic around the box, had already been used.

I tried a second reboot, but with no luck.

MI7 has been notified with a picture of the license page and the receipt along with screen shots.

Can't say that I have much left over for dongles and other types of copy protections since they only seem to bug us - the paying customers! Actually, I'm really pissed at this and I'm going call MI7 tomorrow before lunch so they can give me a working activation code over the phone. That can't be too much of a request - right?

If a representative from MI7 is reading this, you can reach me at +46 70 993 3816. I won't bite, I promise! I just want it sorted out plain and fast.

Post and share: 
4 comments
member image Spirou | 10 months ago |
I guess I have time to read the manual though.....
member image Subliminal | 10 months ago |
I sympathize. Sometimes all these copy protections do is to make the lives of those who buy software and use it in a legal way a lot more difficult than for those that are using illegal copies. This is quite frustrating at times. Anyway, the best of luck. I hope that it will work out very soon.
member image Mindmovie | 10 months ago |
I hope you can still use SX 3 ? Or have you chosen to delete the old installation of it ?
I had kind of same problem with Kontakt 3 from native Instruments as the installation disk was of such a poor quality that my DVD drive did not recognise it - these guy have sent me a new DVD package (33 GB) two days after a phone call. Don't give up I think MI7 will help to solve it.
member image Spirou | 10 months ago |
I got an e-mail from Emil at MI7 Sweden yesterday afternoon with a new code. The thing is that it shouldn't take 15 working hours for Steinberg to answer MI7's support call .. and I lost all weekend since I have a few Cubase 4 collaboration projects laying on my harddisk. I do have Cubase SX 3 installed, so I wasn't completely out of luck, but still.

It's all solved now and I'm happy with Cubase 4. Works good even though they STILL haven't fixed "bounce-in-place" function. Sigh...